Worried? We're here.
Call us first. A vet or nurse will answer, tell you exactly what to do, and have a room ready when you arrive.
Can't call? Message us on WhatsApp. For a non-urgent question, book a normal appointment.
Call us right away if…
If you're not sure, call anyway. We would much rather hear from you than have you wait and worry.
Trouble breathing
Gasping, breathing with the mouth open (in cats), or blue or pale gums.
Collapse or a seizure
Unable to stand, fitting, or suddenly very weak or wobbly.
Heavy bleeding
Bleeding that doesn't slow after five minutes of firm pressure.
Eaten something toxic
Chocolate, grapes, lilies (cats), rat bait, antifreeze or human medicines.
A swollen, tight belly
Especially in large dogs who are retching but not bringing anything up.
Straining to pee
Particularly male cats. A blocked bladder can become serious within hours.
Hit by a car or a fall
Even if they seem fine. Injuries are often hidden at first.
Rabbit not eating or pooing
More than 8 to 12 hours without eating or droppings is urgent for rabbits and guinea pigs.
Bird fluffed up on the floor
A bird sitting at the bottom of the cage or bobbing its tail while breathing.
On the
way in
- Stay calm and call aheadIt lets us prepare. Put us on speaker if you're driving with someone else.
- Keep your pet warm and stillWrap them in a towel or blanket. Small pets travel best in a covered box.
- Move injured dogs flatSlide a board, coat or blanket underneath and lift together. A muzzle or loose tie can stop a frightened bite.
- Don't give food, drink or human medicineUnless we tell you to. Don't try to make your pet sick.
- Bring anything usefulPackaging of what was eaten, current medicines, and your phone with our number on.
After hours
Who answers
Outside opening hours the same number goes to our on-call vet. If you need to come in, they'll meet you at the clinic, usually within 30 minutes.
Where to go
42 Larkhill Road, Bristol BS6 5DT. Use the side entrance on Clare Lane after 7pm; it's lit, step-free, and two parking bays are kept free.
Directions in mapsCost
An emergency consult is £95 in opening hours and £185 out of hours. We'll always talk costs through before any treatment, and we offer payment plans.
Not registered with us? We'll still see your pet in an emergency. If your pet has eaten something, bring the packaging.