Good questions
Appointments
Just book your first appointment online or call us. We'll register your pet at the same time and ask your old vet for their records.
Standard consultations are 20 minutes. Wellness, senior and behaviour appointments are longer, from 30 to 60 minutes.
Yes. Book a slot for each pet so we have enough time, and we'll put them back to back.
Cancel online or by phone up to 24 hours before for free. We understand emergencies happen.
Costs & payment
A standard consultation is £48. New clients get their first consultation half price.
Yes, we work with all major insurers and can claim directly from most of them, so you only pay the excess.
For larger bills we offer interest-free payment plans over 3 to 6 months. Ask at reception.
Emergencies
Trouble breathing, collapse, heavy bleeding, suspected poisoning or a swollen belly are all emergencies. If you're not sure, call us anyway.
Our phone line is answered 24/7. Outside opening hours an on-call vet will meet you at the clinic.
No. We'll see any pet in an emergency.
Exotics & small pets
Cats, dogs, rabbits, guinea pigs, hamsters, rats, ferrets, birds, tortoises, lizards and snakes. If you have something more unusual, call and ask.
Yes, yearly against myxomatosis and both strains of RVHD. It's one injection.
In a secure, warm box with a hot water bottle wrapped in a towel. Call us for advice for larger species.
Wellness plans
Plans run for 12 months. After that you can cancel any time with a month's notice.
No. Plans cover routine, preventive care. Insurance covers unexpected illness and injury. Most owners have both.