Privacy policy
LAST UPDATED
This policy explains what information Good Boy Clinic Ltd collects about you and your pets, why we need it, and the choices you have. The short version: we only use it to care for your pet and run the clinic, and we never sell it.
Who we are
Good Boy Clinic Ltd, 42 Larkhill Road, Bristol BS6 5DT, is the data controller for the information described here. You can contact us about privacy at privacy@goodboyclinic.co.uk or on 0117 496 0321.
What we collect
About you: your name, address, phone number, email, and payment and insurance details.
About your pet: their name, species, breed, age, medical history, test results, images and notes from appointments.
How we use it
To provide veterinary care, book and remind you about appointments, process payments and insurance claims, and meet our legal duties under the Veterinary Surgeons Act and RCVS rules.
If you opt in, to send our monthly Pet Post email. You can unsubscribe at any time from any email.
How long we keep it
We keep clinical records for seven years after your pet's last visit, as advised by the RCVS. Marketing preferences are deleted when you unsubscribe.
Your rights
You can ask for a copy of your information, ask us to correct it, or in some cases ask us to delete or stop using it. We'll respond within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
If we make important changes we'll update the date at the top and tell you by email if it affects how we use your information.